This course provides an overview of the what and why of service design, the shift in mindset when designing for services versus products, and key principles of service design

Mapping out journeys, experiences and ecosystems is fundamental to Service Design. It's how we make sense of complex systems, chunk them down into manageable pieces of work, but still maintain the connections between the different channels & stages.  This short course provides the overarching principles of journey maps and service blueprints, while remaining tool agnostic to how you go about it.

A great idea goes nowhere if nobody understands it. This course draws upon the fundamentals of storytelling and shows how to use them to shape project proposals, presentations and pitches, as well as what to use when. Using plenty of examples from design, participants will be introduced to useful frameworks and quick rules of thumb that can be immediately applied to daily work.

This course on workshop facilitation covers principles of workshop facilitation, whether face-to-face, online, or hybrid. It explores the fundamentals of what workshops are, why we might run workshops, how to plan and facilitate them – from who to invite and how to think about methods to your own role and managing participants. Throughout, there are several activities you can try either on your own or in a group.