Introduction to Service Design
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Introduction to Service Design

Welcome note from Andy
00 The Service Design Mindset
01 Key Principles - Time and Channels
02 Key Principles - Service Design is about mapping and designing ecosystems
03 Key Principles - Front and Back Stage
04 Key Principles - Mind the gaps
05 Key Principles – Design out the jank
06 Key Principles – Start with the people
07 Key Principles – Designing services means designing organisations

01 Key Principles - Time and Channels

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