Andy Polaine Training & Coaching
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Online Courses in Design & Innovation

At Your Own Pace, In Your Own Time

Welcome to my online courses on service design & innovation.

I have been teaching and training online and offline for over 20 years and there are always some participants who know some parts of long workshops. Here, I have broken down the material into smaller chunks, with each course around 60–90 minutes long. You can mix and match as suits your experience and aspirations. Buying access to any course allows you to re-watch it for six months. 

Future planned courses include:

- Design research
- Ideation
- Prototyping services
- Design leadership

If you would like to buy a block of seats for your team, get in touch.

Hybrid video/live workshops

I offer hybrid video/live workshop sessions for client teams. If you'd like to know more, get in touch.


I hope you enjoy the courses!

Courses

  • €299

Introduction to Service Design

  • Course
  • 9 Lessons

This course provides an overview of the what and why of service design, the shift in mindset when designing for services versus products, and key principles of service design
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  • €199

Mapping Service Experiences & Ecosystems

  • Course
  • 5 Lessons

Mapping out journeys, experiences and ecosystems is fundamental to Service Design. It's how we make sense of complex systems, chunk them down into manageable pieces of work, but still maintain the connections between the different channels & stages.  This short course provides the overarching principles of journey maps and service blueprints, while remaining tool agnostic to how you go about it.
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  • €299

Storytelling, Presenting & Pitching for Design & Business

  • Course
  • 8 Lessons

A great idea goes nowhere if nobody understands it. This course draws upon the fundamentals of storytelling and shows how to use them to shape project proposals, presentations and pitches, as well as what to use when. Using plenty of examples from design, participants will be introduced to useful frameworks and quick rules of thumb that can be immediately applied to daily work.
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  • €349

Workshop Facilitation

  • Course
  • 15 Lessons

This course on workshop facilitation covers principles of workshop facilitation, whether face-to-face, online, or hybrid. It explores the fundamentals of what workshops are, why we might run workshops, how to plan and facilitate them – from who to invite and how to think about methods to your own role and managing participants. Throughout, there are several activities you can try either on your own or in a group.
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